Frequently Asked Questions (FAQs)
Immediate answers to the most common questions
Frequently asked questions
We've compiled a list of answers to the most common questions.
Our minimum order quantity is $100.00 USD. Although we have positioned Smartgrade™ as a provider of high-volume supply chain solutions, we have set the minimum order quantity low to encourage test orders, so that potential customers can test the quality of our service. Unfortunately, due to the logistics involved in supplying quality parts, we cannot fulfil orders below this value. If you need a small order, please contact us and we can probably refer you to a company in your area.
Please contact us as soon as possible. Most orders are dispatched the day the funds are received. If your order has not yet left, we will cancel your order immediately.
Please contact us as soon as possible. Most orders are dispatched the day the funds are received. If your order has not yet departed, we will add the items to your parcel.
We offer DHL, TNT and UPS CHRONOPOST shipping methods. Please contact us if you have a preferred carrier.
We accept payments by PayPal and bank transfer. Please let us know if you have a preferred payment method.
Due to the variety of products and services offered, we provide transparent warranty information on each pro forma invoice.
Please contact us immediately. Although rare, mistakes do happen and we will immediately correct the problem by resending the missing product or providing a refund for the remaining amount.
Yes, our catalogues are available on the ProGrade Catalogs page once you have logged in to your account. If you prefer, we can send you links to all our catalogues in PDF format.